Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing a seamless shipping and pickup experience for our customers. Please read our shipping policy carefully to understand how we handle orders.

Processing Times

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• If there are any delays due to high order volumes or unforeseen circumstances, we will notify you via email or phone.

Shipping Methods

• We offer Standard Shipping through USPS. Shipping options and costs will be calculated at checkout based on your location.

• Tracking information will be provided once your order has shipped.

Pickup-Only Items

Some items are designated for pickup only due to their size, weight, or special handling requirements. These items will be clearly marked as “Pickup Only” on their product pages.

How to Pick Up Your Items:

1. Select the “Pickup” option at checkout for eligible items.

2. Once your order is ready, you will receive an email with detailed pickup instructions.

3. Bring your confirmation email and a valid ID to the pickup location.

Pickup Location:

Zebulon, NC

Shipping Restrictions

• We currently ship only to the united states.

Damaged or Lost Shipments

• If your order arrives damaged or is lost in transit, please contact us immediately with your order number and photos (if applicable). We will assist you in resolving the issue promptly.

Changes or Cancellations

• Orders that have already been shipped cannot be modified or canceled.

If you have any questions about our shipping or pickup process, please feel free to contact us.

Thank you for choosing When Pigz Fly – we appreciate your business!